- What is a Business day?
Please keep in mind a Business day is Monday - Friday excluding Saturday and Sunday and All Bank Holidays (New years, 4th, Labor, Ext.) Please keep in mind business days start on the date of order if prior to 12pm(noon) or the following day for others after 12pm (noon)
- So are you guys a real company?
Believe it or not we still do get this question every now and then. Yes we are!!! We have been around since 2014 and have successfully produced and delivered over 100,000 built uppers along with hundred of thousand of other AR related components.
- Where are you located and can I pick up from your shop?
We are located at 828 S Nova Rd Daytona Beach, FL 32114 and as we are an actual factory we do not permit local pickups but we do work closely with a few dealers within the Daytona area that carry our items and will be more then happy to demo our products. In-fact the Volusia Top Gun (our nearest FFL dealer) has Grid Defense firearms on their range daily!
- Are you Ghost Firearms or Grid Defense?
We begin as Ghost Firearms in 2014 and in 2018 we decided to change our name to Grid Defense to differentiate our firearms from "Ghost 80% type guns". But instead of completely change our name and cause confusion with existing Ghost customers we chose to still maintain and support the original Ghost Firearms product line. All Lower receivers and Complete Firearms will be Grid Defense as of July 2018.
- Are your items made in America?
We not only use 100% American made products in all of our builds we actually produce a large amount of them right here in Daytona Beach, FL.
- Do you offer discounts for Law enforcement / First responders?
Yes. Please email in with proof of the above (ID/ Badge) and will will supply you with a 5% discount code for checkout.
- Has my order shipped?
You will receive an email with tracking information once the order is processed and shipped. Please note sometime, especially during heavy demand periods build times can range. Standard processing times are usually under 3 business days. All items ordered will ship.
- Can I cancel my order?
Yes. Please email in as soon as possible. if the items ship you may have to receive them and return to us.
- Can I Add/Change my order?
Most times yes. The sooner you notify us of the change the more likely we will be able to accommodate the change.
- My package arrived but I'm missing items/ wrong items?
Please notify Sales@ghostrifles.com as soon as you are aware of the mix up. We stand behind all of our items and will work to correct any issues you may have.
- FFL Policy for Ghostrifles.com
All FFL Items (Serialized Lowers, Complete Rifles, Pistols, Ext...) must ship directly to an FFL Dealer and the receiving dealer must send us a copy of their FFL to FFL@GhostRifles.com.